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Privacy and Data Protection Policies

Janet Sinden & Co are committed to protecting your privacy. However, we do need to collect information about you to be able to provide the services that you request and this privacy policy statement explains data collection and use in those circumstances.

Data Controller

Janet Sinden & Co is a data controller of all personal data collected about you. We have an appointed data protection manager (DPM) who is responsible for overseeing questions in relation to this privacy statement. If you have any questions about this statement or any requests to exercise your legal rights please contact our DPM Mrs Deborah Stanley either at our postal address or by email to info@janetsinden.co.uk.

Collection of your personal data

We collect information that personally identifies you (personal information) when you ask us to provide our services. Generally, this information is requested when you first instruct us and is usually limited to your full name, date of birth, bank details, home and email addresses, day time telephone contact numbers and National Insurance Number. Sometimes we may require additional information if this is needed to provide a service you have requested.

Sometimes we receive information about you from other sources (such as external agencies when verifying your identity) which we will add to the information we already hold about you in order to help us comply with our obligations and provide our services to you. If you give us information on behalf of someone else, you are confirming that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his/her personal data.

Sensitive personal information

We will not usually ask you to provide sensitive personal information unless this is needed to advise you. If we request such information we will explain why we are requesting it and how we intend to use it. Sensitive personal information includes information relating to: your ethnic origin, your political opinions, your religious beliefs, whether you belong to a trade union, your physical or mental health or condition, your sexual life and whether you have ever committed a crime. We will only collect your sensitive personal information with your explicit consent.

Use of your personal information

We use your personal information for the purposes of administration, statutory returns, legal and regulatory compliance, the prevention of money laundering or terrorist financing, management of our practice, keeping accounts and for the provision of legal services. We carry out electronic identity checks via an external search provider in order to comply with our regulatory requirements. These checks leave a footprint on an individual's credit file.

Control of your personal information

We may disclose your personal data to the Solicitors Regulation Authority, The Legal Ombudsman, the Law Society, The National Crime Agency, The Office of the Public Guardian, The Land Registry and to other external organisations and firms who may conduct audit or carry out inspections on our practice and our client services and who are required to maintain confidentiality in relation to our files. We will not disclose your personal data to any third party without your consent except when necessary in relation to the services we are providing to you

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data. While we will use all reasonable efforts to safeguard your personal data you acknowledge that the use of post or emails and the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred to or from you via the internet. If you are concerned about protecting your computers and devises against fraud, identity theft and may other online problems please visit www.getsafeonline.org which is a Government supported website designed to give practical advice on these and other matters.