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General Data Protection Regulation (GDPR) Transparency Notice

One of the most important aspects of GDPR is the fair and transparent processing of your personal data which as a business we fully support. We believe in being open and honest about how we process your data and have produced this notice in support of your right to be informed about this. Please take time to read this notice so that you may become familiar with how we use your personal data.

The Data Controller

Details of the data controller within the meaning of ARTICLE 28(1)-(3) AND ARTICLE 32 OF THE GENERAL DATA

PROTECTION REGULATION is as follows: Janet Sinden & Co, 11 Wellington Square, Hastings, East Sussex, TN34 IPB will act as a data controller in respect of the details provided during the purchase, sale or re-mortgage transaction.

How we use your information

Janet Sinden & Co will process your information under any of the following lawful conditions:

Performance of a contract- this is where the collection and processing of your data is necessary for the performance of a contract with you, or in order to take steps at your request prior to entering into a contract

  • To process your registration.
  • To provide conveyancing services for the sale, purchase or re-mortgage of your property.
  • To create and manage your account.
  • To process payment for our services.

Legal obligation - this is where the collection and processing of your data is necessary for compliance with a legal obligation, for example verification of identity and fraud prevention

  • To confirm your identity.
  • To protect against and prevent fraud, unauthorised transactions, money laundering, tax evasion, claims, other liabilities.

Consent- where we process information under consent we will seek your clear and unambiguous consent before processing your data.

Legitimate interests - some information is processed by Janet Sinden & Co as part of its legitimate interests which include network and information security, updating customer details, sales and other core services provided.

  • To manage risk exposure and agent or franchise quality, integrity, compliance and security of business processes.
  • To operate, monitor, evaluate and improve our products, services and websites.

Third parties

We will have third parties supporting the delivery of our services throughout your transaction.

These may include:

  • The vendor or purchaser and their conveyancer in the transaction. ii. Companies which provide mortgages.
  • The Freeholder of your leasehold property.
  • The Managing Agents of your leasehold property.
  • Insurance companies which provide protection policies.
  • The estate agency involved in the property transaction.
  • The Solicitors Regulation Authority.
  • The Legal Ombudsman.

We may talk to you about other products and services we can provide when the time is right.

How long we keep your information for

We will keep your information for as long as it reasonably necessary for the purposes set out in this notice, and to fulfil our legal and regulatory obligations.

Your statutory rights

You have a number of rights concerning the personal information we use. These include the right to:

  • Ask us for access to a copy of your personal information which we hold about you.
  • Ask us to correct your personal information.
  • Ask us to delete your personal information.

Further details can be found in our Privacy Notice

For information concerning the collection, use and processing of personal information by any of our third party business partners or suppliers, please contact the person acting for you in the first instance.