Janet Sinden & Co is committed to protecting and respecting your privacy when visiting our website.  This Privacy Notice and Cookies Policy sets out details as to how we will protect your privacy and use any personal data that you provide to us, or that we may collect as a result of you visiting this website.

We ask that you read this Privacy Notice and Cookie Policy carefully. It contains important information about what to expect when Janet Sinden & Co collect personal information about you and how we will use that personal data.

This Policy applies to visitors to our website and to those who supply us with information using any of the forms to be found on this website.  For the purposes of the UK GDPR and Data Protection Act 2018 we regard ourselves as data controllers in relation to this information. We have an appointed data protection manager (DPM) who is responsible for overseeing questions in relation to this privacy statement. If you have any questions about this statement, or any requests concerning the exercise your legal rights, please contact our DPM Mrs Deborah Stanley either at our postal address or by email to

In the event that we ask you to provide any information by which you can be identified when using this website, then we will only use that information in accordance with this privacy policy.

Please note that this policy may be updated from time to time.  Please therefore check this page to ensure that you continue to be in agreement with any changes that we may have made.

The effective date for this policy is 1 January 2022.

You will find details of our address and where we can be contacted in the Contact us section of this website. The person responsible for this policy, and for the privacy of all data that we collect, is Deborah Stanley.

The information we collect

We may collect the following information:

  • Your name,
  • You contact information (including email address and telephone number),
  • Bank details,
  • Information such as postcode, preferences and interests,
  • Personal information such as your National Insurance Number
  • Other information used in connection with customer surveys and/or offers,
  • Information in relation to a quotation for conveyancing services, and
  • Information about any matter which you instruct us to undertake on your behalf.

Sometimes we receive information about you from other sources (such as external agencies when verifying your identity) which we will add to the information we already hold about you in order to help us comply with our obligations and provide our services to you. If you give us information on behalf of someone else, you are confirming that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his/her personal data.

Sensitive personal information

We will not usually ask you to provide sensitive personal information unless this is needed to advise you. If we request such information, we will explain why we are requesting it and how we intend to use it. Sensitive personal information includes information relating to:

  • your ethnic origin,
  • your political opinions,
  • your religious beliefs,
  • whether you belong to a trade union,
  • your physical or mental health or condition,
  • your sexual life, and
  • whether you have ever committed a crime.

We will only collect your sensitive personal information with your explicit consent. 

How we use the information we collect

The information that we collect is used:

  • To better understand your needs and to enhance the quality of the service that we provide to you;
  • To create, update and maintain our internal records;
  • To inform you of services or products that we have that may be of use to you, including where you have consented to receive marketing information, in respect of our services;
  • To provide you with a quotation as to the likely costs that we would charge for our conveyancing services; or
  • In connection with the carrying out of any transactions.

Please note that where information is sent to you following your consent to receive that information (as opposed to information which forms part of any contract that we may have with you), you may at any time unsubscribe or withdraw your consent either by completing our Contact Form and requesting that you be removed from any mailing list or emailing Deborah Stanley to that effect.

Grounds for processing data

The lawful basis for processing your information will depend on how and why we have collected it. It will, however, likely be for one of the following reasons:

  • To fulfil our contractual obligations with you or if you have asked us to do something before entering into a contact – such as provide an estimate of our fees;
  • It is within our legitimate interests as a law firm to engage with and provide services to prospective and current clients;
  • You have provided us with your consent;
  • It is necessary to comply with a legal obligation (i.e. anti-money laundering or registering a property at the Land Registry)


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  None of our data is stored outside of the UK.


If you do not instruct us in relation to a legal matter, then we will retain your personal data for a period of 1 year.

If you instruct us to act for you in relation to a legal matter, then we will retain your personal data in accordance with our usual retention periods, details of which are set out in our client care letter and/or terms of business sent to you on confirmation of those instructions.

Links to other websites

If you follow links to other websites from our website, we cannot provide any assurances in relation to the content, accuracy, or privacy of those websites, and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Rights

If you are not happy with any aspect of our website or our use of your personal data you have the right to complain to the Information Commissioner at – Tel: 0303 123 1113.

You have the right to obtain confirmation that your personal data is being processed by us and obtain a copy of your personal data from us. This will be provided without charge. Please send such requests to Deborah Stanley.

You also have various other rights in relation to your personal data which you may be able to exercise (depending upon the circumstances). These include:

  • the right to ask us to correct personal data,
  • the right to ask us to delete your personal data or stop processing it, unless it is necessary for us to retain it to comply with our legal obligations and/or the exercise or defence of legal claims,
  • the right to restrict our use of your personal data, and
  • the right to object to us using your personal data.

Our systems are such that the right to data portability cannot be exercised as we are unable to supply data in electronic format capable of being used by other systems.

Cookies and Analytics

We use cookies on our website.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We may from time to time use the following cookies:

  • Strictly necessary cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Make an enquiry

If you would like to make an enquiry about any of our services, please click the link below to fill out the enquiry form

View enquiry form